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Zukuta Seller Protection GuideTrade confidently on the Zukuta Marketplace, knowing that Zukuta Protection has you covered. Focus on your sales while we handle the necessary verifications.Coverage Under Zukuta Protection1. Chargeback Liability: If a buyer files for an unauthorized payment refund (chargeback) and you provide complete delivery proof as per our requirements, you will be fully reimbursed.2. Compliance: Your account and product listings must adhere to our Terms of Service to be eligible for Zukuta Protection.Exclusions from Zukuta Protection1. Misrepresented Products/Services: Items or services not as described are not covered.2. Non-Delivery: Orders not delivered will not be protected.3. Fraudulent Activities: Intentional fraud or scams will result in permanent account suspension, recall of all disbursed payments, and potential legal action.4. Successful Buyer Disputes: If a buyer’s dispute is successful, the payment will be refunded to them. If the dispute is due to the seller's fault (e.g., failing to provide transaction evidence, handling disputes poorly, opting for a direct refund), the amount will be recovered from you along with a corresponding dispute fine.Proof of Delivery Requirements1. Immediate Upload: Upload all proof of delivery immediately after completion.2. High-Value Orders: For high-value items like game coins, accounts, top-ups, subscriptions, and gift cards, include video proof along with basic screenshots.3. Account Services: Include screenshots of account information (login email and password) submitted through Zukuta.4. Email Notifications: For games supporting email notifications, include screenshots of such notifications indicating changes to the sold account (e.g., login IP or device changes).5. Transaction Completion: Include screenshots validating the completion of transactions.6. Game Services: Provide screenshots or video proof showing the buyer's character ID and the quantity before and after delivery.Additional GuidelinesWhile Zukuta actively monitors all marketplace activities, you can assist by reporting any suspicious activities, such as users violating our terms and policies, exploiting the system, abusing services, or soliciting private deals. Your vigilance helps maintain a safe trading environment for everyone.

Zukuta.com Seller Policies and PenaltiesSeller Responsibilities1. Timely Delivery: Sellers must deliver within the specified time using the buyer's chosen method. Reliable sellers attract more customers. Keep your delivery timeframe realistic and log into your account frequently to reflect your availability. Orders not processed within 24 hours will be auto-canceled by Zukuta, refunding the buyer and penalizing the seller for delays.2. Proof of Delivery**: Sellers must capture screenshots or provide video evidence of trades. Upload up to 10 screenshots via the order page post-delivery or email video recordings with the order number. Keep these videos for at least six months.3. After-Sales Disputes**: Actively assist buyers with any disputes. Provide proof if a consensus isn’t reached to allow Zukuta to mediate. Non-cooperation or improper handling of disputes may lead to refunds, fines, and sales suspensions.4. Order Cancellation**: Sellers cannot request order cancellations without valid reasons. Accurate stock levels must be maintained, and sellers must have the listed items in possession.5. Communication**: All interactions between sellers and buyers must occur through the Zukuta Chat Application. Offsite communications (e.g., WhatsApp, Facebook Messenger) are prohibited and will not be accepted as evidence in disputes.6. Offsite Trade Prohibition**: Sellers cannot offer offsite trades or personal deals. Violations will result in a permanent ban from Zukuta.7. Courteous Communication**: Maintain polite communication. Harassment, including threats of violence, is strictly prohibited. Report any policy violations immediately.8. Account Integrity**: Sellers must not create multiple accounts to engage in fraudulent activities or unfair competition. Violations lead to penalties or permanent bans.9. Correct Listings**: Ensure products are listed correctly and the delivery process matches the description. False deliveries will result in fines or permanent suspension.10. Prohibited Products**: Do not sell hacked, fraudulent, or illegally obtained products. Provide complete account information and full-time warranties for membership products. Violations will lead to deletion of products, fines, or permanent bans.11. Regular Reviews**: Zukuta will review seller performance and dispute rates. Sellers with high dispute rates due to misbehavior will face penalties, including fee adjustments, fines, sales limitations, or permanent bans.Offsite TradingZukuta is committed to safe trading practices. Offsite trades bypassing Zukuta's verification processes are not covered by Zukuta Protection. Sellers found soliciting offsite trades will have their accounts suspended. Report any attempts at offsite trading to protect yourself and others from fraud.False DeliveryEnsuring the authenticity of transactions is critical. Sellers must deliver as promised. False deliveries will result in fines and possible account bans.- Less than 2 False Deliveries**: 1-month suspension and additional penalties.- More than 2 False Deliveries or over $50**: Permanent suspension, locking of store income and deposits, and fines 5-10 times the order income.- Over $200**: Additional legal action may be pursued.Seller's Offense Penalties1. First Offense**:   - Temporary account suspension (removal of listings, payment withdrawal disabled, selling permission revoked).   - Contact Zukuta for an appeal. A USD 150 penalty (subject to change) must be paid before account reinstatement.   - Partial deliveries will be deducted, and full refunds issued to buyers.2. Second Offense**:   - Permanent account suspension.   - Revocation of account contents, including available funds.Buyer Protection1. Avoid Offsite Trades**: Do not accept offsite trade offers to protect yourself from scams.2. No Support for Offsite Trades**: Zukuta does not support or compensate for offsite trades.3. Report Violations**: Report rule-breaking sellers immediately. Verified reports resulting in penalties for the perpetrator may earn you a reward.-----------------------------------------------------------------------2. Seller Rules and Responsibilities2.1 Eligibility to Become a Seller: (2.1.1) To become a seller on ZUKUTA, you must meet the following eligibility criteria:You must be at least 18 years old and able to form legally binding contracts.You must submit a verified seller account, which includes providing accurate personal information such as your name, phone number, address, and identification details (e.g., CNIC or passport).Your seller account will be subject to review and approval by ZUKUTA. Failure to meet the verification requirements will result in rejection of your seller application.2.2 Product Listings: (2.2.1) Sellers must ensure that all product listings are accurate, complete, and conform to the categories defined on the platform. You are responsible for providing clear, honest, and accurate descriptions of your products, including all necessary details (e.g., features, price, images). (2.2.2) All product listings must comply with local and international laws, including intellectual property rights, and must not infringe on the rights of others. ZUKUTA reserves the right to remove any product listing that violates these terms. (2.2.3) Sellers are prohibited from listing products or services that are illegal, misleading, or offensive in nature. ZUKUTA reserves the right to remove such listings without notice.2.3 Product Pricing and Availability: (2.3.1) Sellers are required to set a fair and transparent price for their products. The price must be accurately represented and include any applicable taxes, fees, or charges. (2.3.2) Sellers must ensure that they have sufficient stock to fulfill orders. If a product is out of stock, it must be removed or marked as unavailable on the platform to avoid misleading buyers. (2.3.3) Sellers can offer discounts or promotional offers, but the terms of these promotions must be clearly stated.2.4 Order Fulfillment and Delivery: (2.4.1) Sellers must deliver products within the specified timeframe set on the product listing. Failure to fulfill orders within the stated delivery time will result in the automatic cancellation of the order and a refund to the buyer. (2.4.2) If a seller encounters delays or issues with fulfilling an order, the seller must immediately inform the buyer through the Platform’s messaging system and work to resolve the issue promptly. (2.4.3) Sellers are responsible for ensuring that products are delivered in proper working condition, and they must provide proof of delivery (e.g., tracking information, confirmation of delivery).2.5 Order Cancellations and Disputes: (2.5.1) Sellers must not cancel orders unless it is unavoidable (e.g., out-of-stock items, technical issues). In such cases, the seller must notify the buyer and issue a full refund. (2.5.2) If a buyer disputes an order, sellers are required to respond to the dispute in a timely manner and provide all necessary proof of transaction and delivery. ZUKUTA will mediate the dispute if required. (2.5.3) Sellers must comply with the final decision made by ZUKUTA regarding any dispute. Failure to comply may result in penalties, account suspension, or termination.2.6 Payment and Security Guarantee: (2.6.1) Upon successful order completion, the payment will be credited to the seller's account, subject to the deduction of any applicable fees by ZUKUTA. (2.6.2) If the seller offers a security guarantee for a transaction, the payment will be held in escrow by ZUKUTA until the security guarantee period has elapsed without dispute. (2.6.3) Sellers are required to ensure that they meet all agreed-upon delivery times, or the payment may be withheld or refunded to the buyer.2.7 Seller Account Health: (2.7.1) Seller accounts are subject to health ratings based on order fulfillment, product quality, and customer service. Sellers who consistently deliver incomplete or unsatisfactory orders will experience a decline in their account health. (2.7.2) Sellers with poor account health may face penalties, including temporary suspension, account review, or permanent removal from the platform.2.8 Communication with Buyers: (2.8.1) Sellers must use the ZUKUTA messaging system for all communication with buyers. Direct communication outside of the platform (e.g., sharing personal phone numbers or email addresses) is prohibited and may result in account suspension. (2.8.2) Sellers should maintain a professional and respectful tone in all communications with buyers. Abusive behavior or harassment will not be tolerated and may lead to account suspension.2.9 Compliance with ZUKUTA Policies: (2.9.1) Sellers are required to comply with all applicable local and international laws, including tax regulations, consumer protection laws, and intellectual property rights. (2.9.2) Sellers must adhere to ZUKUTA’s platform guidelines, including product listing requirements, delivery timeframes, and customer service expectations. (2.9.3) Sellers agree to not engage in fraudulent activities or any form of deceptive conduct. Any violation of this may result in immediate suspension of the seller’s account.2.10 Termination of Seller Account: (2.10.1) ZUKUTA reserves the right to suspend or terminate a seller's account if they fail to comply with these terms or engage in conduct that harms the platform or its users. (2.10.2) If a seller’s account is terminated, all pending transactions will be canceled, and the seller will not receive any further payments for any unfulfilled or disputed orders.

Violations and Penalties on Zukuta.com**Violations**1. **Unauthorized Transactions**: Attempting to transfer merchandise or provide services without payment processed through Zukuta.com.2. **Premature Order Confirmation Requests**: Asking buyers to confirm order completion before it is actually completed.3. **Illegally Sourced Goods**: Selling goods obtained through illegal means, such as hacking or brute-force attacks, or providing training/information about illegal activities.4. **Unlicensed and Illegal Products**: Selling items that do not comply with legal provisions, including illegal, pornographic, or violent content, as well as malware and third-party software that compromises account security.5. **Invalid Offers**: Placing offers with incorrect prices or intentionally invalid offers; ignoring placed orders.6. **Incorrect Listings**: Failing to provide an accurate English description when required, such as using misleading information or omitting essential details like the subscription period or warranty.7. **Duplicate or Misclassified Listings**: Posting duplicate, spam, or false offers, or listing items in incorrect categories, such as selling game currency in the game account section.8. **Lotteries, Sweepstakes, and Shared Accounts**: Conducting lotteries or sweepstakes, selling "random" goods, or using shared accounts beyond the specified user limit.**Penalties**1. **Unauthorized Transactions**: Permanent suspension of all current and any new accounts of the violator and suspension of payouts.2. **Premature Order Confirmation Requests**: Issuance of a warning or temporary suspension of the account.3. **Illegally Sourced Goods**: Removal of related listings, refund of related orders, permanent suspension of the account, and payout clearance within 180 days.4. **Unlicensed and Illegal Products**: Removal of related listings, refund of related orders, permanent suspension of the account, and payout clearance within 180 days.5. **Invalid Offers**: Removal of related listings, refund of related orders, temporary suspension of the account, and potential permanent suspension with payout clearance within 180 days.6. **Incorrect Listings**: Issuance of a warning, removal of related listings, temporary suspension for repeated violations, refund of related orders, and suspension of payouts.7. **Duplicate or Misclassified Listings**: Issuance of a warning, removal of related listings, temporary suspension for repeated violations, refund of related orders, and suspension of payouts.8. **Lotteries, Sweepstakes, and Shared Accounts**: Issuance of a warning, removal of related listings, temporary suspension for repeated violations, refund of related orders, and suspension of payouts.---The Zukuta merchant service team will conduct regular reviews of sellers' sales performance and dispute/negative review rates. Sellers who fall below standards will receive warnings. If a store accumulates a significant number of disputes or negative reviews due to seller misbehavior, penalties will be enforced. Misbehaviors include, but are not limited to:- Product quality issues- Failure to deliver services as promised- False delivery claims- Products not matching descriptions or promises- Improper handling of after-sales servicePenalties for such misbehaviors can include:- Adjusting the seller's fee rates- Modifying the seller's insurance requirements- Imposing fines- Limiting sales capabilities- Issuing a permanent ban from the platform### Rules for Sellers and Buyers on Zukuta.com**Prohibited Actions**1. **Sharing Contact Information**: Transferring contact details like Skype, Discord, Telegram, WhatsApp, Facebook profiles, or phone numbers to another user, using contact information obtained from another user, or in-game communication post-order completion.2. **Feedback System Abuse**: Engaging in fake reviews, blackmailing, or altering past order feedback without valid reason.3. **Personal Information Disclosure**: Transferring or disclosing personal information such as usernames, player IDs, or payment details to third parties with the intent to harm the user.4. **Account Transactions**: Attempting to buy or sell a Zukuta user account.5. **Commercial Use of Display Pictures**: Using display pictures for commercial purposes like advertising or promotions.6. **General Chat Violations**: Selling, discussing, or advertising non-Zukuta.com shopping resources, criticizing other sellers or their offers, or engaging in verbal abuse in the general chat.7. **Insults in Chat**: Insulting a user in Zukuta's chat system, including live chat and the dispute center.8. **Spam and Mass Messaging**: Advertising, spamming, or sending mass messages to in-station users.9. **Fraudulent Behavior**: Engaging in fraud or cheating.10. **Unauthorized Fund Transfers**: Exchanging or transferring funds from one payment system to another, moving funds between accounts without making orders, money laundering, or other financial fraud.11. **Multiple Account Fraud**: Creating multiple accounts to commit fraud, buying from one's own listings, engaging in unfair sales competition, giving false negative reviews to other sellers, maliciously consuming seller inventory, or operating multiple stores.**Penalties**1. **First and Unintentional Violation**: Account warning and suspension of payouts for 7 days.2. **Second Violation**: Temporary suspension of chat access and selling rights for 30 days, along with suspension of payouts.3. **Repeated Violations**: Permanent account suspension and suspension of payouts.4. **Review Manipulation**: Hiding related reviews; account block for repeated violations.5. **Unauthorized Transactions**: Suspension of all current and new violator accounts, and suspension of payouts.6. **Severe Violations**: Permanent suspension of all accounts and suspension of payouts.7. **Commercial Display Picture Use**: Removal of the display picture and account suspension for repeated violations.8. **General Chat Misconduct**: Temporary suspension of general chat; temporary account suspension for repeated violations (7-90 days depending on severity).9. **Insults in Chat**: Warning and temporary chat suspension for multiple violations.10. **Severe Fraudulent Activities**: Temporary or permanent account suspension, possibly with suspension of payouts depending on severity.11. **Severe Financial Fraud**: Permanent suspension of all current and new violator accounts, and suspension of payouts.**Additional Guidelines**- **In-Game Chat Compliance**: When trading game gold or items, sharing contact information through in-game chat is prohibited. This includes sending private contact details or adding each other as friends in Discord/Roblox in-game chat.- **Mystery Buyer Assessments**: Zukuta.com reserves the right to act as a mystery buyer to assess compliance and identify rule violations.- **Sanction Adjustments**: Zukuta.com reserves the right to adjust imposed sanctions if deemed inappropriate for particular cases.Zukuta.com Seller Accountability and PenaltiesViolations1. **Illegal Acquisition**: Game currency or items obtained through fraud, game errors, etc., resulting in sanctions for the buyer.2. **Unagreed Account Changes**: Significant alterations to account characteristics not agreed with the buyer, such as loss of game items/gold or auction fee deductions.3. **Sanctions from Purchases**: Penalties applied to the buyer for purchasing game currency or items.4. **Account Access Loss**: Buyer loses access to the account due to seller or original owner reclaiming it via game support or other means.5. **Illegally Sourced Accounts**: Selling accounts obtained through hacking, embezzlement, or other illegal methods.6. **Top-Up and Subscription Services**: Violations related to these services.7. **Specific Account Changes**: Changes like increased Player Killer counter in Lineage 2, reduced decency in Dota 2 when boosting MMR, or loss of game items.8. **Negative Service Outcomes**: Services resulting in negative outcomes, such as reducing followers or likes on social media accounts.9. **Poor Quality Services**: Account suspension due to seller using in-game bots or other prohibited methods.10. **Service Refusal**: Unreasonable refusal to continue providing a service, including unusable services or expired subscriptions.11. **Delivery Delays**: Missing the established delivery deadline without informing the buyer.Responsibilities and Penalties- **Full Refunds and Fines**: Sellers must refund up to 100% of the order amount and may face fines up to 500% of the order amount based on the severity of the violation.- **Compensation**: Sellers must provide compensation for any damages caused.- **Account Suspension**: Repeated violations may lead to temporary or permanent suspension of selling rights and accounts.Specific Scenarios1. **Illegal Currency/Items Sanctions**: Refund up to 50% if there’s a clear prohibition or notice from game administration proving the sanction was due to the seller's service.2. **Unagreed Account Changes**: Full refund, fines, and potential suspension for repeated violations.3. **Poor Quality Services**: Full refund, compensation, and possible account suspension.4. **Delayed Deliveries**: Full refund, fines, and proportional payout delays based on the delay duration.Additional Guidelines- **Delivery Documentation**: Sellers must provide a complete description with risk tips and obtain clear buyer agreement before delivery. They must also save and provide before/after delivery proofs (pictures or videos) showing delivery details.- **Dispute Resolution**: Each dispute is individual, and final decisions on seller responsibility may differ from these guidelines. Established agreements between the seller and buyer will be considered during dispute reviews.Penalty Structure- **First Violation**: Warning and 7-day payout suspension.- **Second Violation**: 30-day temporary store suspension and payout suspension.- **Repeated Violations**: Permanent store suspension, payout suspension, and fines up to 500% of the order amount.- **Hidden Listings**: Store and listings hidden by the system until delivery is completed.- **Proportional Payout Delays**: Payout delayed proportionally to delivery delays.Trade Requirements- **Complete Descriptions**: For all transactions, sellers must provide a complete description with risk tips and obtain buyer agreement on the risks before delivery.- **Proof of Delivery**: Sellers must save and provide proof of delivery (pictures or videos) showing delivery amount, item, character name, and related order details. Failure to provide proof will result in the seller bearing all losses.Dispute ConsiderationsEach buyer-seller dispute is unique, so the final decision on the seller's responsibility may vary from the guidelines above. Established agreements between the seller and buyer will be taken into account during dispute reviews.